Comments

• Tim said:
  

  Thanks for that article. I have experienced the same problem as you “courtesy” of 3iX, and their solution is always to remove the malicious code on the index pages (which I could very easily do myself) but not address the issues I raise about security.

  Of course, the script seems to return every couple of days, so I will also be moving elsewhere.

  -February 18th, 2008 at 3:49 am
• Dave said:
  

  Thanks for the visit and comments Tim. I’m glad this info was able to help you out. When I first had the problem I couldn’t find anything so I wrote this one up.

  And yeah, I had a horrific problem with 3ix about 2 weeks ago because I had the audacity to have a large number of visits one day (1000 people). They just shut down my site. No warning, no notice. Nothing. AND they put up an embarrassing page that made it look like I hadn’t paid my bills! So I had been planning to leave in April when my year was up, but I left early. I’m gonna write a detailed piece soon. I don’t think they’re evil people per se, just prone to incompetence and/or not really too concerned about quality service. Like “Hey, wadda they expect for a dollar a month!”

  -February 18th, 2008 at 10:59 am
• Tim said:
  

  I agree with all of that. I swear, these people must have stock in paracetemol and hair-renewal products and be doing their bit to up sales worldwide.

  Just of interest Dave; where is it you rehosted? I have two seperate sites on the 3iX server and I’d rather not have to pay to host them both seperately, especially as I rarely ever touch one of them. I’ve seen some places that look good but don’t offer the “housing sub-domains” thing that 3iX do.

  Cheers

  -March 3rd, 2008 at 5:27 am
• Dave said:
  

  Haha ha! Thanks for the visit Tim.
  Yeah it’s funny because next month I’m supposed to renew with those guys but it’s just sitting dormant since I quietly packed up and “moved,” and I’ll just let that 3ix account close.

  And I’m at geekstorage now. After looking at prices, responsiveness of the company and services I chose those guys and the first DAY I was with them they crashed for like 5 days. So I was all set to take advantage of their money back guarantee and find somebody else. But it seemed to have been a fluke and things have been been smooth. Plus I think they gave us a gift as compensation.

  -March 3rd, 2008 at 11:26 am
• Mike said:
  

  3ix - has got to be the very worst hosting company I’ve come across in using many different hosts (for different projects) over the last 11 years!

  They (and host-care.com) are completely useless.

  1. Their service is unreliable

  2. They have a lot of security holes

  3. They will only communicate with you if and when it suits them

  The final straw came, when after breakfast I went online to find an email from them saying - ‘Account terminated due to a report from spamcop’!

  They hadn’t emailed me to ask or debate - just chopped me and all of the sites (+ valuable data) off!

  And could I contact them - by any means? - Not a chance!

  They had sent me the email header - I processed it through spamcop - and it actually showed that the offending source was from elsewhere!

  I am currently trying to relocate around 8 websites and domains - but as yet, have not heard from them - and have lost all of my clients data.
  

  -April 2nd, 2008 at 8:58 am
• Dave said:
  

  Hi Mike,
  I’m very sorry to hear about how their bad service affected YOUR ability to be on the web. I’ve been waiting until April (now) to do my piece on them, but I think if enough of us do pieces associating the words “3ix” and “bad” then at least when people do a search at least they’ll have some stories to read and make a judgment. That dollar a month is attractive though, so it’s an uphill battle!

  -April 2nd, 2008 at 11:18 am
• Mike said:
  

  Thanks for the reply Dave.

  Unfortunately I have/had (not too sure yet) 2 x $55 accounts + some extra’s (with costs).

  I’ve been phoning, emailing, and using their ‘live chat’ all day - to try and get some response - even just to let me access mySql data - but to no avail.

  One of the sites I had hosted there was one of the bigger top sites list, and another, a busy forum - so all day I’ve been bombarded with messages from disgruntled members.

  I wouldn’t wish this on anyone.

  Anyway - that’s it! I’m off to the pub to drown my sorrows!

  -April 2nd, 2008 at 11:55 am

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